Hello All!
Class this week was geared toward "teamwork" and tools for making online collaboration successful. I learned about some tools that I have yet to experience. I would like to get my feet wet with WebEx and SharePoint. As I mentioned in my posts, I have only had experience with WLM, NetMeeting, and Tivoli. Session 9 has geared me up to assist my "6 Sigma" classmates in any way I can so that our group project will be a total success!!! I am looking forward to working with each of you!
On a personal note, I am learning a lot on my new job! I received my second "QA" today, it was an 88.50 ( I earned 100 points out of a possible 113). My first "QA" was a 92.80! Though my score dropped a bit from the first to the second, I understand my mistakes. Thankfully, they were not "troubleshooting" issues. My deductions came from not following the "call script" exactly as written. I have my own way of retrieving information from customers, and of getting information to the customers. At the end of the day, I am providing great customer service and I am resolving my customers issues.... Therefore, I am happy :-)
Aside: Les, I thought you might appreciate my Current Events post this week. For some reason when I read it, I had an "Aha!" moment... I just knew that was my article! I'm glad you enjoyed it, and I would love to see the results of such an assignment.
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